PROVEN HOTEL MANAGEMENT SERVICES
Fresh ideas. Soaring growth. Scalable strategies. Impactful initiatives. Unlimited potential for change. Progress that starts from the top down. It’s not just how we do business, it’s who we are.
Radius managed properties shine brightly in their own light. We develop comprehensive management processes and operational solutions for our properties. Through selective hiring practices, training initiatives and memorable guest experiences, we deliver results without compromising quality.
All Radius Hospitality processes stem from our core fundamentals:
- LIVING A GENUINE CULTURE OF INTEGRITY
- CREATING EXTRAORDINARY GUEST EXPERIENCE
- PROVIDING ASSOCIATE FULFILLMENT & DEVELOPMENT
- DELIVERING PROFITABILITY & GROWTH
Daily dedication to these core values result in industry leading revenues, profitability & market share growth.
RESULTS DRIVEN PROPERTY OPERATIONS
Operational Excellence Delivering Results
Our experienced operations team utilizes decades of hands-on property management knowledge to create operational strategies, initiatives and reporting that deliver best in class results.
Operations is the day to day processes, checks and balances that ensure that a property is running efficiently and effectively. Critical aspects of hospitality management cannot be monitored remotely or infrequently. This is what separates Radius Hospitality from all other management companies. Our corporate operations team consistently and purposefully directs, coaches and evaluates property teams. This cohesive approach ensures our properties perform at optimum efficiency and profitability.
Working with Radius Hospitality, owners and investors know their assets are in capable hands. We implement proven operational strategies and reporting that drive operational excellence. Our Vice Presidents of Operations are onsite at each property frequently, lending hands-on expertise to the property teams. This provides consistent oversight and assessment from the corporate level, as well as direct access to feedback and direction for the property teams. These visits take a holistic approach reviewing all facets of the operations, from housekeeping to leadership engagement, F&B quality to staffing, sales & marketing to property maintenance. Committed to a fiduciary responsibility to the owner, Radius Hospitality spends more time at each property than any other hospitality management company.
Associate engagement, guest satisfaction and a well-maintained property lead to exceptional growth and profitability. The Radius team is focused on ensuring that these cornerstones of hospitality management are always front of mind. Corporate leadership is in constant contact with the property General Managers, and accessible night and day. Radius takes a proactive approach to property operations management, reacting quickly to unforeseen situations occurring in this fast-paced business.
Our detailed and encompassing reporting systems enable us to make fast and prudent operational decisions on a day-to-day basis. By reviewing daily labor & revenue statements, weekly GM summaries & forecasts, specialized accounting documents and more, we have our fingers on the pulse of each property. This insight allows us to direct cost containment protocols and implement actionable strategies quickly and effectively, resulting in operational excellence.
Radius Hospitality’s operational team provides necessary support and direction in all areas of hotel operations. By monitoring and tracking key performance metrics and indicators, we drive guest satisfaction, associate retention, and overall profitability.
Walk properties on a monthly basis with operational property leaders
Utilize daily operational reporting
Direct annual CapEx reviews & planning
Conduct monthly financial performance reviews & reporting
Utilize proven operational processes
Implement & monitor cost control initiatives
Administer Comprehensive Preventative Maintenance Programs
Actively Participate in all Brand Quality Audits & Related Visits
Implement & review all monthly/bi-monthly inventories
Oversee and approve all purchasing
Authorize & review all management evaluations
Conduct annual pay scale reviews
Monitor daily Guest Satisfaction performance
EXPERT SALES & MARKETING STRATEGIES
Elevating Property Performance & Top Line Growth
Our team creates comprehensive sales and marketing strategies and initiatives for hotels that are as practical as they are powerful.
Marketing is more than an isolated ad campaign or a series of social media posts. Sales and marketing should be integrated, cohesive and comprehensive. The way a message is created and conveyed can make or break a property’s image. Done correctly, the result is customer connections, casual interest converted into actual bookings, and ongoing client loyalty.
Our investors and owners enjoy successes driven by detailed, actionable sales and marketing plans developed and regularly assessed by our hotel management team and our Vice President of Sales and Marketing. As seasoned hospitality professionals, we develop targeted campaigns, uniquely identifying key marketing segments, positioning each property to outperform the competition and generate maximum revenue. We are an industry leading hotel management company providing exceptional and proven marketing and sales strategies for properties of all sizes and markets.
Cultivating customer relationships, engaging in face-to-face meetings, conducting property tours, proactively making time to understand our competition — these are all key parts of building a sustainable, scalable business plan and increasing market share.
Our Directors of Sales lead the charge, with General Managers taking an active role in sales and marketing. Together with a dedicated revenue manager, the hotel team works closely with corporate sales & marketing leadership to drive revenues & profitability.
To further bolster our sales success, we consistently engage in:
Brand Specific Marketing Initiatives
Social Media Campaigns & Analysis
Brand Account Management Resources
Utilization & Integration of Industry Reports & Resources
Community Involvement & Alignment with Accounts
Ongoing Property Shop Calls
Creative, Compelling & Strategic Marketing Plans
Website Management, Driving Marketing & Revenue Results
STRATEGIC REVENUE MANAGEMENT
Numbers matter, and data changes. Our proven growth strategies are built for success.
Being proactive is powerful. We continually assess, plan and react to market changes within each geographic area. Our corporate revenue management team analyzes current market conditions, evaluates competitors, identifies trends, creates sound pricing strategies and takes advantage of global distribution systems to maximize revenue streams.
COMPREHENSIVE HUMAN RESOURCES
The Human Element
Our mission requires a dynamic team invested in creating incredible guest experiences. Everyone, from General Managers to line level associates, are equally vital parts of our energetic and effective teams.
Radius associates possess the talent and skill sets necessary to excel and exemplify our high standards of service. By nurturing each associate’s abilities, and focusing on growth, recognition, ongoing training and a positive work environment, we reduce risk and liabilities for owners and inspire associate fulfillment.
By working together, we succeed together.
Property orientation and employee training
Personnel file management
Employee evaluations, coaching & development
Payroll management/payroll services
Employee dispute resolution
Regulatory compliance, including adherence to OSHA, FMLA and EEOC guidelines and Federal and State rules
Safety and risk management
Experience the Difference in Personalized Management Services
Cost-effective practices and profitability are essential to success. Radius owners and investors receive accurate, detailed and timely reporting grounded in ethical and sound GAAP accounting.
The foundation of our accounting services is historical data collection and analysis. Knowledge is power. We assess numbers reflecting daily, monthly and yearly financials to identify opportunities, implement new processes and measure results.
Our utilization of consistent internal controls, industry expertise, state of the art software, and uniform policies and procedures generates accurate and real-time information. These controls allow us the ability to accurately manage property cashflow. Equally important, Radius leadership is equipped to make intelligent, financial decisions based on fact.
Radius streamlines operations without sacrificing quality. Our team offers a comprehensive assortment of essential tools:
State of the art accounting platform
Detailed financial statements
Monthly owner’s executive summary
Bank account reconciliations
Detailed annual budgeting
30-60-90 day forecasting
Weekly property PMS audits
Sales & lodging tax preparation and payment
Accounts receivable & guest ledger monitoring
Daily labor verification & reporting
Cash flow management
Bi-Annual property accounting audits
Purchase order systems
Capital expense planning and control